Magic Mirrors to Wisdom Bank

Designing digital experiences

Clive Grinyer is Director of Customer Experience for Cisco Internet Business Solutions Group (IBSG) Innovations team, designing innovative new digital experiences for Cisco’s clients.

Clive designs digital customer experiences for retail, financial services and public sector projects. His recent projects include a number of digital installations including the Interior Inspirer for Marks and Spencer Home, the Style Me digital mirror for John Lewis, the Dialogue Café public video installation and work in the Netherlands and Wales on digital services for an ageing population.

Clive has held senior design management roles in a number of consultancy and corporate design teams. As a design consultant he has worked for innovation consultancy IDEO in the US and UK and was founder of design company Tangerine (along with Sir Jonathan Ive, now EVP of design at Apple). A strong advocate of in-house design teams, he created Samsung’s European design studio, was head of design for Orange France Telecom in London and Paris and headed design for TAG Mclaren Audio. He was Director of Design for the Design Council between 2002 and 2005.

He is a passionate advocate of customer experience, technology usability and design methodologies in both business and public services, writes and speaks at conferences on design, innovation and technology, and is the author of the book “Smart Products”

Clive graduated from Central St Martins School of Art and Design in London, is a Trustee of the Royal Society of Arts and Visiting Professor at Glasgow School of Art.

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